Credential understand that moving can be a very stressful process, so we do everything we can to ensure it goes as smoothly as possible. From registering all the way up to move in date we endeavour to work around you and make sure that moving is a stress free time!

By registering with Credential we make sure we keep you regularly updated with any new properties that match your budget and requirements. Keeping a good relationship with our applicants is considered very important to us and our friendly, knowledgeable staff like to keep in touch with you to help with any questions you may have along the way.

Professional photography

Unlike other estate agents we try to ensure every property that is marketed by us has professional photographs. This gives prospective tenants an idea of exactly what a property has to offer and whether it can suit your requirements. Furthermore our accompanied viewings with our knowledgeable negotiators will give you the opportunity to obtain as much information as you need before you make any important decisions.

Schedule of Fees

These are the fees which we are entitled to charge you under the Tenant Fees Act 2019 and applies to all assured shorthold tenancies signed after 1 June 2019:

Holding Deposit (per tenancy) – One week’s rent

This is paid to reserve the property and will be held by us for a period of 15 days unless we agree otherwise. At the end of the 15-day period (or such longer period as we may agree) the deposit will be be offset against your rent or deposit as agreed unless any of the proposed tenants or guarantors:

  • withdraw from the tenancy,
  • fail a Right-to-Rent check,
  • provide significant false or misleading information, or fail to sign any of the required documentation (including the tenancy agreement and guarantee)

Allowable tenancy deposit per tenancy 

  • Where the rent is less than £50,000 pa-Five weeks rent
  • Where the rent is £50,000 pa or more – Six weeks rent

Unpaid rent

If rent is unpaid for more than 14 days, interest will be payable at 3% pa above the Bank of England base rate, until the rent is paid.

Lost keys or security devices

You will be liable for the actual cost of replacing any keys or other security devices, or, if the locks need to be changed you will be responsible for the actual locksmith’s costs together with the costs of the new lock and replacement keys. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost(s) or other security devices(s).

Tenancy variation

If you request any variation to the terms of the tenancy agreement after it has been signed, we agree to, we are entitled to make a charge of £50 (inclusive of VAT) per agreed variation.

Change of tenant

If you request to leave and change the named tenants in your tenancy agreement then, if we agree to this, we shall be entitled to charge a fee of £50 (inclusive of VAT) or our reasonable expenses incurred in doing this if these are higher than £50.

Reasonable expenses would include the cost of taking the landlord’s instructions, referencing the new tenant, carrying out a Right to Rent check, dealing with deposit registration, transfer of legal obligations and the preparation and signature of new legal documents.

Ending a tenancy early

If you want to end your tenancy before the end of the fixed term, then you will be responsible for the landlord’s reasonable costs of re-letting the property as well as all rent due under the tenancy until the start of any new replacement tenancy. However, our costs and rent combined cannot be more than the total amount of remaining rent due under the tenancy.

Move-in Procedure

Once referencing and Right to Rent checks have been completed  we will contact you to sign the tenancy agreement and pay the outstanding balance. Please note we only accept Debit/Credit Cards.

ALL tenants must sign the tenancy agreement and the full balance must be paid before we can release any keys. Should you not be available on the date of move in, please make sure you have made arrangements with your agent at Credential.

Please note: Keys cannot be released before the tenancy start date.

If you have any questions please do not hesitate to contact us

Credential is a trading name of Credential Ltd. Registered in England and Wales Registration No. 4766775 Vat No. 839544589

Credential Limited is a Full Member of The Property Ombudsman (TPO) and commits to TPO Codes of Practice

Credential Limited is a member of Client Money Protect (Membership No: CMP002379)